Vendor Error Could Cause Confusion For CoxHealth Patients

KSMU | By Michele Skalicky

Published April 8, 2020 at 4:59 AM CDT

A vendor error has led to bills being sent by CoxHealth with letterheads for clinics where a patient did not receive treatment.

CoxHealth said in a news release, bills for a variety of CoxHealth clinics were printed on letterhead for Springfield Neurological and Spine Institute, which is a CoxHealth affiliate clinic. No patient privacy was breached in the error, but Cox officials say there may be confusion for patients when the bills arrive in their mailboxes.

The bills are being reprinted and will be mailed in the coming days. Calls are also being made to patients who received an incorrect bill.

Anyone who would like more information should call (417) 269-4353.

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Michele Skalicky

Michele Skalicky has worked at KSMU since the station occupied the old white house at National and Grand. She enjoys working on both the announcing side and in news and has been the recipient of statewide and national awards for news reporting. She likes to tell stories that make a difference. Michele enjoys outdoor activities, including hiking, camping and leisurely kayaking.

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