Views of the News: United Airlines Mismanaged the Message

Just when United Airlines couldn’t afford any more bad press, a customer is forcibly removed after refusing to deplane – and it’s caught on camera. Can the airline rebound and reclaim its reputation? Also, did Pepsi do enough in pulling that ad featuring Kendall Jenner, Fox’s announcement of an investigation into sexual harassment claims against Bill O’Reilly, and a celebration of the year’s best journalism.  From the Missouri School of Journalism professors Amy Simons, Earnest Perry and Mike McKean: Views of the News.