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The utility that serves much of Missouri has also requested to increase electric prices.
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An entire staff was laid off at a $4.1 billion program that provides financial assistance for households with low income.
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Consumer advocates are concerned about legislation that could raise prices for energy burdened Missourians.
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Customer reports of missing, delayed and incorrect bills prompted the order.
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Income, home efficiency and the price of energy are contributing factors when it comes to the energy burden.
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Starting in April, all utility auto payments will be processed through PayComo, a new payment platform managed by the city's finance department.
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The City of Columbia announced on November 20th that utility customers now have the option of paying their bills at Walmart.According to a press release,…